One inbox, read by the people who build the product. There is no ticket maze and no chatbot in front of it.
Email — yourcrackmate@gmail.com
Phone — +91 79903 73617
Location — Bengaluru, Karnataka, India
Please write from the email address registered to your Crackmate account where you can, or include the phone number on the account. It lets us find you without a round of back-and-forth.
Whatever you are writing about, these three things get you a useful answer fastest:
If you are reporting a specific question — a wrong answer key, broken formatting, or a solution that does not follow — the in-app report option on that question carries the question's identifier automatically, which is faster and more precise than describing it in an email.
| Type of request | We aim to |
|---|---|
| General support and product questions | Reply within 2 business days |
| Billing, access, and refund requests | Acknowledge within 48 hours — see the Refund Policy |
| Content corrections | Review within 5 business days |
| Privacy and data requests | Acknowledge within 48 hours |
| Formal grievances | Acknowledge within 48 hours, resolve within the period required by law |
For a formal complaint about the Platform, our content, a transaction, or your personal data:
Grievance Officer, Crackmate
Email: yourcrackmate@gmail.com
Bengaluru, Karnataka, India
This is the channel contemplated by section 16 of our Terms of Use and section 15 of our Privacy Policy. If you are not satisfied with our response, you may escalate to the appropriate consumer forum under the Consumer Protection Act, 2019, or to the competent data protection authority.
Most Crackmate users are under 18. If you are a parent or guardian and want to ask about your child's account, the data we hold, the consent we rely on, or a payment made from your card, write to the address above and say so in the first line — those requests are handled by a person, not a queue. Our approach to children's data is set out in section 12 of the Privacy Policy.
If you believe you have found a vulnerability, please email us before disclosing it publicly, with enough detail to reproduce it. Please do not access, modify, or delete data belonging to other users while investigating. We will acknowledge your report and keep you updated while we fix it.
For coaching institutes, schools, teachers, or press enquiries, use the same address with the subject line naming what it is about, and it will be routed accordingly.