Crackmate · Effective 6 August 2026 · Last updated 6 August 2026
This policy explains when we refund a paid subscription, how to ask for one,
and how long it takes. It forms part of our Terms of Use.
Try before you pay. A substantial part of Crackmate is free and does
not require any payment. We would much rather you used the free tier for a week and
decided honestly than bought a plan you end up wanting refunded.
1. What you are buying
A Crackmate subscription grants access to paid features for a fixed period, at the price
shown in the Platform at the time of purchase. Subscriptions do not renew automatically
unless the Platform clearly says so at checkout and you agree to it — so in the ordinary
case there is nothing to cancel, and you will not be charged again without choosing to be.
2. Cooling-off period: 7 days
If this is your first paid subscription, you may request a full refund within 7
days of the date of payment. You do not need to give a reason.
Two limits, stated plainly so there is no surprise later:
The cooling-off refund applies to your first paid subscription only.
It is not available on a repeat purchase or a renewal of a plan you have already
used.
We may decline a cooling-off refund where the account shows use clearly inconsistent
with evaluating the product in good faith — for example, bulk downloading or scraping
of paid content, or sharing paid access with others. This is the exception, not the
norm, and we will explain our reasoning if we rely on it.
3. After the first 7 days
After the cooling-off period, subscription fees are generally non-refundable, because
access has been provided for the period purchased. We will still refund, in whole or in
part, in these situations:
You were charged in error — a duplicate payment, a charge for a plan
you did not buy, or a payment taken after you had already been granted the same
access. We refund these in full.
The paid features were substantially unavailable for a sustained
period for reasons within our control, and we could not put it right within a
reasonable time. We refund a pro-rata share for the affected period.
We materially reduce or withdraw a paid feature during a period you
have already paid for. We refund a pro-rata share for the remainder of that period.
We terminate your paid access for a reason that is not your breach of
the Terms of Use. We refund the unused portion.
4. What is not refundable
Access granted through a coupon, promotional code, scholarship, or complimentary
grant. No payment was made, so there is nothing to refund; such access carries no
monetary value and cannot be exchanged for cash or credit.
A subscription terminated because of a breach of the acceptable-use terms — for
example manipulating contests or ratings, sharing paid access, or scraping content.
Dissatisfaction with your examination result, rank, or score. As set out in the
Terms of Use, Crackmate does not promise any
academic outcome, and an outcome is not a defect in the service.
Partial periods where the service worked as described and you simply used it less than
you intended.
5. How to request a refund
Email [email protected] from the email
address on your Crackmate account, with:
the phone number or email registered to the account;
the date of payment and the amount;
the payment reference or transaction ID, if you have it;
a one-line reason (optional within the cooling-off period, helpful otherwise).
You can also reach us on the details on our contact page.
6. Timelines
Stage
Timeline
We acknowledge your request
Within 48 hours
We decide, and tell you the outcome
Within 5 business days of acknowledgement
Approved refund initiated
Within 7 business days of approval
Money reaches your account
Typically 5–10 business days after we initiate it, depending on your bank or card issuer
Refunds are made to the original payment method. We cannot refund to a different account,
card, or person. Where a refund is approved, paid access ends when the refund is initiated.
7. Payments made by a parent or guardian
Many of our users are under 18, and payment is often made by a parent or guardian. Where
that is the case, the refund is made to the payment method used, and we will correspond with
the person who made the payment. A parent or guardian may request a refund under this policy
in respect of their child's account.
8. If you disagree with our decision
Write to our Grievance Officer at
[email protected] and we will review the
decision. Nothing in this policy limits your rights under the Consumer Protection Act, 2019,
including your right to approach the appropriate consumer forum.
9. Changes to this policy
We may update this policy. The version that applies to your purchase is the one published
at the time you paid, so a later change cannot take away a refund right you already had.