Refund and Cancellation Policy

Crackmate · Effective 6 August 2026 · Last updated 6 August 2026

This policy explains when we refund a paid subscription, how to ask for one, and how long it takes. It forms part of our Terms of Use.

Try before you pay. A substantial part of Crackmate is free and does not require any payment. We would much rather you used the free tier for a week and decided honestly than bought a plan you end up wanting refunded.

1. What you are buying

A Crackmate subscription grants access to paid features for a fixed period, at the price shown in the Platform at the time of purchase. Subscriptions do not renew automatically unless the Platform clearly says so at checkout and you agree to it — so in the ordinary case there is nothing to cancel, and you will not be charged again without choosing to be.

2. Cooling-off period: 7 days

If this is your first paid subscription, you may request a full refund within 7 days of the date of payment. You do not need to give a reason.

Two limits, stated plainly so there is no surprise later:

The cooling-off refund applies to your first paid subscription only. It is not available on a repeat purchase or a renewal of a plan you have already used.
We may decline a cooling-off refund where the account shows use clearly inconsistent with evaluating the product in good faith — for example, bulk downloading or scraping of paid content, or sharing paid access with others. This is the exception, not the norm, and we will explain our reasoning if we rely on it.

3. After the first 7 days

After the cooling-off period, subscription fees are generally non-refundable, because access has been provided for the period purchased. We will still refund, in whole or in part, in these situations:

You were charged in error — a duplicate payment, a charge for a plan you did not buy, or a payment taken after you had already been granted the same access. We refund these in full.
The paid features were substantially unavailable for a sustained period for reasons within our control, and we could not put it right within a reasonable time. We refund a pro-rata share for the affected period.
We materially reduce or withdraw a paid feature during a period you have already paid for. We refund a pro-rata share for the remainder of that period.
We terminate your paid access for a reason that is not your breach of the Terms of Use. We refund the unused portion.

4. What is not refundable

Access granted through a coupon, promotional code, scholarship, or complimentary grant. No payment was made, so there is nothing to refund; such access carries no monetary value and cannot be exchanged for cash or credit.
A subscription terminated because of a breach of the acceptable-use terms — for example manipulating contests or ratings, sharing paid access, or scraping content.
Dissatisfaction with your examination result, rank, or score. As set out in the Terms of Use, Crackmate does not promise any academic outcome, and an outcome is not a defect in the service.
Partial periods where the service worked as described and you simply used it less than you intended.

5. How to request a refund

Email yourcrackmate@gmail.com from the email address on your Crackmate account, with:

the phone number or email registered to the account;
the date of payment and the amount;
the payment reference or transaction ID, if you have it;
a one-line reason (optional within the cooling-off period, helpful otherwise).

You can also reach us on the details on our contact page.

6. Timelines

Stage	Timeline
We acknowledge your request	Within 48 hours
We decide, and tell you the outcome	Within 5 business days of acknowledgement
Approved refund initiated	Within 7 business days of approval
Money reaches your account	Typically 5–10 business days after we initiate it, depending on your bank or card issuer

Refunds are made to the original payment method. We cannot refund to a different account, card, or person. Where a refund is approved, paid access ends when the refund is initiated.

7. Payments made by a parent or guardian

Many of our users are under 18, and payment is often made by a parent or guardian. Where that is the case, the refund is made to the payment method used, and we will correspond with the person who made the payment. A parent or guardian may request a refund under this policy in respect of their child's account.

8. If you disagree with our decision

Write to our Grievance Officer at yourcrackmate@gmail.com and we will review the decision. Nothing in this policy limits your rights under the Consumer Protection Act, 2019, including your right to approach the appropriate consumer forum.

9. Changes to this policy

We may update this policy. The version that applies to your purchase is the one published at the time you paid, so a later change cannot take away a refund right you already had.